A university student faced emotional distress after being barred from a local pilates studio for giving a four-star rating that the owner believed tarnished their image.
Upon relocating to a new city for her studies, Caitlin sought a nearby pilates and yoga facility. Upon discovering one, she purchased an all-access pass and scheduled a reformer pilates session. Following the class, she was prompted to submit a review via the booking app.
Her four-star evaluation mentioned enjoying the exercises but noted some challenges with transitions and visibility due to room layout issues. Cait shared her experience on TikTok, revealing the owner, who also led the class, reacted negatively to her feedback.
The owner informed Cait that her pass was revoked due to the four-star review. Despite Cait expressing understanding and slight pickiness in her comments, she was told her presence could lead to more negative reviews. Although refunded for the pass, Cait was deeply upset by the incident, referring to the owner as a “40-year-old mean girl.”
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