EE customers are being warned about a resurgence of a text message scam targeting them for their “EE reward points.” The scam prompts recipients to urgently claim their points before they expire by clicking on a link that leads to a fake EE website. Despite the appearance of legitimacy, there are no actual points, and the scam is a ploy to steal personal information and money. Reports indicate an increase in such incidents recently.
Concerned users have taken to online forums to alert others about the scam. One user recounted receiving a text about rewards and unknowingly accessing a counterfeit EE site, advising caution. Another admitted falling for the scam momentarily by clicking a link and providing their phone number before realizing it was a fraudulent scheme.
Phonely, a cybersecurity firm, has noted a rise in reports on its scam-tracking platform, with scammers using random numbers to pose as EE and deceive users. Phonely advises mobile users to be wary of unsolicited messages regarding rewards, prizes, or expiring benefits.
Bryn Thompson, Phonely’s Marketing Director, emphasized the deceptive nature of these scam texts, warning people to refrain from clicking on links in unexpected messages. Thompson advised contacting the mobile provider directly using official channels if unsure about the authenticity of a message.
EE has confirmed that they do not operate a rewards or points program and shared a sample of the fraudulent message to help customers recognize and ignore it. The company stressed the importance of disregarding such messages, refraining from clicking on any links, and avoiding sharing personal or financial information in response.
To maintain security, EE advises customers not to engage with any messages related to reward points, urging vigilance and caution when receiving such communications.