Virgin Media has introduced a new service called Smart Support, offering round-the-clock assistance to all of its internet customers in the UK at no extra charge. This service is designed to enhance user experience by providing proactive support to maintain smooth connectivity throughout the year.
Smart Support automatically monitors broadband performance and promptly identifies and addresses speed or connectivity issues that customers may encounter. Users will receive instant recommendations to resolve any problems, ensuring uninterrupted online activities such as streaming and working from home.
In addition, Virgin Media can remotely conduct necessary updates or repairs during off-peak hours to minimize disruptions. If a customer requires improved WiFi coverage, the service may recommend a WiFi Pod or Hub upgrade, and customers can request a free engineer visit for more complex issues.
Gareth Lister, Director of Connectivity at Virgin Media O2, emphasized the significance of Smart Support in meeting the escalating demand for reliable connectivity. The service’s proactive monitoring and swift issue resolution aim to provide customers with peace of mind and continuous connectivity, complementing the company’s high-speed internet and dependable service.
Virgin Media has confirmed that Smart Support is being rolled out to all customers as a standard offering, aligning with the company’s commitment to keeping customers connected seamlessly and efficiently.